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Return Policy

Magic Mug BD is a popular service for ordering customized and readymade magic mugs for gifts and corporate uses. We have been rendering our service since 2012. However, the online service has been started from 1 January 2015. Magic Mug BD knows that customer satisfaction is the key to make a good will in the market. So, along with our ordering policies, our return and refund policy is kept very easy considering the problems of the customers. Magic Mug BD only charges 50% of the money when the order is placed. The rest of the money has to be paid after the delivery. You can easily place your order through our website.

There are three types of service available in our company, customized mugs, readymade mugs and bulk mugs for corporate uses. If any customer doesn’t like his readymade mugs, the money can be refunded if he contacts us within 48 hours of the purchase. But for customized mugs, no money will be refunded after the printing has been done. For huge quantity customized orders like bulk mugs for corporate uses, the order can be cancelled before the printing is done and the money can be refunded. But, once printing is done, no money can be refunded.

If any mug is broken during delivery time or any problem about printing, the mug will be replaced by new mug if the customer contacts us within 48 hours of the delivery. Delivery charges are required for home deliveries. But, if you can pick your mugs from our office, no charge will be required. Our home deliveries are fast. It’ll only take 24 hours to deliver readymade mugs inside Dhaka. Customized mugs and bulk mugs may need more time based on the quantity of the ordered mugs. Customer satisfaction is the first priority of our service.


Frequently Asked Questions

What is Magic Mug BD? Magic Mug BD is a printing related business committed for serving best quality products at the most reasonable price. We print magic mug, general mug and so on. Since 2012 we are an online based organization trying to effectively and efficiently serve our clients.

What is magic mug and how it works? This mug is no less than real magic to surprise your loving person. This mugs look like normal black color mugs but these mugs will show the real magic when you will add hot tea, coffee, milk or water into it. A beautiful customized message or a heart touching photo or any special picture of your choice will be seen on these customized magic mugs. To view more information of magic mug or other mugs click here.

Can I make a mug with any picture? Yes, you can use your own design. Your picture or anyone else with pictures can create a simple magic mug.

How many pictures will be available in a mug? You can add maximum 3 pictures in a mug. Generally, a picture and a message are best in a mug. However, if you are not interested to add message then you can provide 2 pictures.

How long will the print of mugs? We do maximum quality printing, as a result not be a problem. As long as mug will be, print will be continued.

What’s the delivery time and charges? We deliver our products to all regions of the country including Dhaka city. Delivery time can be different on different territory, But our product delivery is normally done within 3 days. In Dhaka city, the home delivery charge is 50 BDT and outside of the Dhaka courier charge is 80 BDT.

How will Pay? If your order is in the Dhaka city will have to pay after getting the product. If you are outside the Dhaka city have to pay in advance by bKash (BRAC Bank Mobile Banking Service).

Can I create mugs with our company logo? Yes, of course. We have special packages for the branding of your company, you can choose the best package as your mind. You have to order minimum 20 mugs, See details.

How to order? To create custom mugs with your own picture click here to order. For the company order Fill Up This Form. Learn more How to Order Online (Step by Step).

What’s our contact address? Our customer support number 01777-811588 or you can contact with us directly to 8/B Mirhajirbag Chowrasta, Jatrabari, Dhaka- 1204.